Three years building the booking engine behind a wellness-retreat business

The problem

View Retreats sells curated wellness stays, and each sale touched several systems: the website, a CRM, a channel manager for accommodation and a gifting programme. None of them talked to each other, so the team re-entered data and chased inconsistencies instead of selling retreats.

What we built

A booking platform with its own checkout, connected to Zoho CRM so every enquiry and booking lands in the pipeline automatically, Expedia inventory so availability is always right, and a gift-voucher system for the retail side. The work ran as an ongoing partnership, shipping improvements as the business changed through and after the pandemic.

What it changed

One source of truth for bookings and customers, and a technology partner the founders could plan with. In their words, the engagement produced a rare ability to understand complex business requirements and turn them into elegant solutions, and an important strategic advisor for the business.